Privacy Policy

1. Overview and Scope

This Privacy Policy ("Policy") applies to all personal data processed by neko88 in connection with the operation of its online betting and gaming platform at https://neko88.cam ("Platform"). It governs data collected from users who register, visit, or otherwise interact with neko88, including Indonesian residents and users accessing the Platform from other jurisdictions.

neko88 acts as the data controller for all personal information collected through the Platform. We are responsible for determining the purposes and means of processing your data and for ensuring that processing activities comply with applicable international data protection standards. Where we engage third-party service providers to process data on our behalf, we do so through data processing agreements that impose equivalent data protection obligations.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines, which together govern your use of neko88 Services. If any conflict exists between this Policy and the Terms & Conditions regarding data protection matters, this Policy shall prevail.

2. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
• "Processing" means any operation performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation, retrieval, use, disclosure, restriction, or erasure.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, neko88.
• "Data Processor" means any entity that Processes Personal Data on behalf of the Data Controller, such as payment processors, cloud hosting providers, or analytics service providers contracted by neko88.
• "User," "you," or "your" means any individual who creates an account, accesses, or otherwise uses the neko88 Platform.
• "Sensitive Data" means special categories of Personal Data that warrant heightened protection, including data relating to health, biometrics, religion, or financial circumstances beyond basic payment information.

3. Personal Data We Collect

neko88 collects the following categories of Personal Data in connection with the operation of its Platform and Services:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify you are at least 21 years of age)
• Nationality and country of residence
• Government-issued identification document number (Indonesian KTP, passport, or driver's license number)
• Copy of identification documents submitted for KYC (Know Your Customer) verification
• Photograph or selfie submitted for facial verification purposes

3.2 Contact Information

• Email address used to create and manage your Account
• Mobile phone number for two-factor authentication and customer communications
• Residential address (street, city, province, postal code) for address verification

3.3 Financial and Payment Data

• Indonesian bank account details (account number, bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) provided for deposit and withdrawal purposes
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay) used for transactions
• Cryptocurrency wallet addresses used for USDT (TRC20), Bitcoin (BTC), or Ethereum (ETH) transactions
• Transaction history including deposit amounts, withdrawal requests, and timestamps
• Account balance and betting ledger records

3.4 Betting and Gaming Activity Data

• Betting history across all sports and casino products (sports selections, stakes, outcomes, winnings)
• Casino game session data (games played, bet amounts, session duration, win/loss records)
• Bonus and promotion usage history
• VIP tier status and loyalty point accumulation history
• Responsible gaming settings (deposit limits, session limits, self-exclusion periods)

3.5 Technical and Device Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system version, and browser type/version
• Device identifiers (where permissible under applicable law)
• Login timestamps, session duration, and pages/features visited within the Platform
• Click-stream data and user interaction patterns for UX improvement

3.6 Customer Support Communications

• Transcripts of live chat conversations with neko88 support agents
• Email correspondence sent to or received from neko88 support channels
• Records of issues raised, resolutions provided, and support ticket history

4. How We Collect Your Data

neko88 collects Personal Data through the following primary channels:

• Direct Submission: Information you actively provide during account registration, KYC document submission, deposit/withdrawal requests, contact form submissions, or when communicating with our support team.
• Automated Collection: Technical data collected automatically when you access the Platform, including IP address, browser characteristics, session data, and interaction patterns gathered through server logs, cookies, and similar tracking technologies.
• Payment Processors: Transaction confirmation data received from payment processing partners when you complete deposits or withdrawals via local bank transfers, e-wallets, or cryptocurrency networks.
• Identity Verification Providers: Where we use third-party KYC/AML service providers to verify identity documents and perform fraud screening, those providers may return verification results, risk scores, and document authentication outcomes to neko88.
• Analytics Partners: Aggregated and anonymized usage data received from analytics service providers that help us understand Platform performance and user behavior at a population level.

5. Purpose of Data Processing

neko88 processes your Personal Data for the following specific and legitimate purposes:

neko88 does not use your Personal Data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag accounts for fraud, bonus abuse, or responsible gaming concerns, human compliance agents review flagged cases before any consequential action is taken.

6. Legal Basis for Processing

neko88 processes your Personal Data only where a lawful basis exists for doing so. The primary legal bases we rely upon are:

• Contractual Necessity: Processing required to perform the contract between you and neko88, including account management, payment processing, game delivery, and customer support. Without this processing, we cannot provide the Services.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, fraud prevention laws, and international sanctions screening obligations. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: Processing necessary for neko88's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, primarily for optional marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing and Third-Party Disclosure

neko88 does not sell, rent, or trade your Personal Data to third parties for their independent commercial use. We share data only in the following circumstances and with the following categories of recipients:

7.1 Payment and Financial Service Providers

We share relevant financial data with payment processors, local banking integration partners, e-wallet providers (OVO, DANA, GoPay, ShopeePay), and cryptocurrency network infrastructure providers strictly as necessary to process your deposits and withdrawals. These providers operate under contractual data protection obligations and are prohibited from using your data for any purpose beyond the specific payment service rendered.

7.2 Identity Verification and Fraud Prevention Partners

To fulfill KYC and AML obligations, we share identity documents and associated data with licensed identity verification service providers. These providers assess document authenticity, screen against sanctions lists, and return verification outcomes to neko88. They may retain records for their own regulatory compliance purposes under agreements that restrict further use.

7.3 Technology and Infrastructure Providers

neko88's Platform is hosted on cloud infrastructure and supported by technology providers including content delivery networks, database management services, and cybersecurity monitoring tools. These providers process Personal Data as Data Processors acting on neko88's documented instructions and are bound by data processing agreements that prohibit unauthorized access or use.

7.4 Game Software Providers

Live dealer games and certain casino products are powered by third-party studio operators (such as Evolution Gaming and Pragmatic Play). Limited session data is shared with these providers to facilitate game delivery. Game providers operate under licensing agreements that include data protection requirements consistent with this Policy.

7.5 Legal and Regulatory Authorities

neko88 may disclose Personal Data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts of competent jurisdiction when required to do so by applicable law, court order, or regulatory direction. We will, where legally permissible, notify you of such disclosure. We also reserve the right to disclose data to protect the rights, property, or safety of neko88, our users, or the public.

7.6 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or substantially all neko88's assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent Platform notice before your data is transferred and becomes subject to a different privacy policy. You will retain the right to request deletion of your data prior to any such transfer.

8. Data Retention

neko88 retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal retention obligations, and to resolve disputes or enforce our agreements. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active Account plus a minimum of five (5) years following account closure, in accordance with international AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of each transaction, as required by anti-money laundering regulations applicable to gaming operators.
• Betting and Gaming History: Retained for three (3) years from the date of each gaming session. Aggregated, anonymized analytics data may be retained indefinitely as it cannot reasonably be used to identify individual users.
• Customer Support Communications: Retained for two (2) years following resolution of the relevant issue, or longer if related to an ongoing legal dispute or regulatory investigation.
• Marketing Preferences: Retained until you withdraw consent or request deletion, after which a suppression record (containing only your email address and opt-out date) is kept to prevent inadvertent re-subscription.
• Technical and Device Data: Server logs and session data are retained for twelve (12) months for security monitoring purposes, after which they are automatically purged or anonymized.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized using industry-standard data destruction methods. Where deletion is not immediately possible due to backup cycle constraints, data is isolated from active systems and scheduled for deletion at the next available purge cycle.

9. Data Security Measures

neko88 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or alteration. Our security framework includes:

9.1 Encryption

All data transmitted between your device and neko88 servers is encrypted using TLS 1.2 or higher (256-bit SSL encryption), ensuring that information in transit cannot be intercepted or read by unauthorized parties. Personal Data stored in our databases is encrypted at rest using AES-256 encryption. Cryptocurrency private keys are protected using hardware security modules (HSMs) and multi-signature authorization protocols.

9.2 Access Controls

Access to Personal Data within neko88's systems is restricted on a strict need-to-know basis. Internal staff are granted access only to the data required for their specific role, governed by role-based access control (RBAC) policies. All access to sensitive data systems requires multi-factor authentication. Access logs are maintained and reviewed regularly for anomalous activity.

9.3 Infrastructure Security

Our Platform is hosted on enterprise-grade cloud infrastructure with 24/7 intrusion detection, distributed denial-of-service (DDoS) protection, web application firewalls (WAF), and automated vulnerability scanning. We conduct regular penetration testing by independent cybersecurity firms to identify and remediate potential weaknesses before they can be exploited.

9.4 Incident Response

neko88 maintains a documented data breach response plan. In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users within 72 hours of becoming aware of the breach, where technically feasible and legally required. Notification will include a description of the breach, data categories affected, and steps taken to mitigate harm.

9.5 Your Account Security Responsibilities

While neko88 takes extensive measures to protect your data, you also bear responsibility for keeping your account credentials secure. Use a strong, unique password for your neko88 Account and enable two-factor authentication. Never share your password, authentication codes, or account access with any third party. Contact support immediately if you suspect unauthorized access to your Account.

10. Cookies and Similar Technologies

neko88 uses cookies and similar client-side tracking technologies to operate the Platform effectively and improve your experience. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses; they serve only to help the website recognize returning visitors and remember preferences.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for Platform operation — enabling login sessions, security tokens, load balancing, and fraud prevention. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment methods, and display configurations to personalize your experience across sessions.
• Performance and Analytics Cookies: Collect anonymized information about how users interact with the Platform — including pages visited, time spent, error rates, and navigation paths — to help us identify areas for improvement. No individual user is identifiable from this data.
• Security Cookies: Used for fraud detection, bot identification, and login anomaly detection. These cookies help protect your account and our systems from malicious activity.

10.2 Managing Cookies

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, or block cookies on a per-site or global basis. Please note that disabling strictly necessary cookies will impair your ability to log in and use key Platform features. Disabling functional cookies may result in your preferences not being saved between sessions. Your browser's help documentation provides guidance on managing cookies specific to your browser version.

11. Your Data Protection Rights

neko88 respects your rights with respect to your Personal Data. Depending on your jurisdiction and the legal basis for processing, you may be entitled to exercise some or all of the following rights:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, along with information about how it is processed, the purposes of processing, and the categories of recipients with whom it has been shared.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you may request correction. You may also update basic account information directly through your Account settings page.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that legal retention obligations (such as AML record-keeping requirements) may prevent immediate full erasure; in such cases we will restrict active processing and delete data as soon as retention periods expire.
• Right to Restriction of Processing: In certain circumstances — such as where you contest the accuracy of data or object to our processing — you may request that we restrict processing of your data to storage only, pending resolution of the disputed matter.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit that data to another data controller.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately. Objections to other legitimate-interest processing will be assessed case by case.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to your request within 30 days. In complex cases, the response period may be extended by up to 60 additional days, in which case we will notify you of the extension and the reason for it. Identity verification will be required before we action any data subject request, to ensure we do not disclose data to unauthorized parties.

12. Minors and Age Restrictions

neko88 Services are strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from anyone under the age of 21. If we discover that a user is under 21, we will immediately suspend their Account, void all associated transactions, and permanently delete their Personal Data from our active systems as soon as practicable, subject only to retention obligations imposed by applicable law.

If you are a parent or guardian and believe your minor child has created an account with neko88 or submitted Personal Data to our Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly. We also encourage parents and guardians to use available parental control tools and internet filtering software to prevent minors from accessing online gambling platforms.

13. Changes to This Privacy Policy

neko88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where technically feasible, sending a notification to the email address registered to your Account. The revised Policy will display an updated "Last Updated" date at the top of this page.

Your continued use of neko88 Services following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you must discontinue use of the Platform and may request account closure by contacting support. We recommend bookmarking this page and reviewing it periodically to stay informed about how we protect your information.

14. Contact Information and Data Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please reach out to our team through the following channels:

• Data Inquiries Email: [email protected] — Please include "PRIVACY REQUEST" in your subject line for priority routing to our data protection team.
• Live Chat Support: Available 24/7 through the Platform interface. Indonesian-speaking agents are available around the clock.
• Response Commitment: We will acknowledge your privacy-related inquiry within 48 hours and provide a substantive response within 30 days of receiving sufficient information to process your request.
• Operating Hours: Our data protection team operates on Western Indonesia Time (WIB, UTC+7) with extended coverage across Central Indonesia Time (WITA, UTC+8) zones.